Returns & Exchanges

We want you to be fully satisfied with your Tonal experience, which is why we offer a 30-day home trial and a straightforward return process for all our hardware and accessories. If your training isn't hitting the mark, we are here to help you coordinate a pickup or return shipment.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of installation to begin your return or exchange process.

• 2.
  Scheduling Pickup

  For Tonal trainers, we will coordinate with our professional logistics partners to schedule a convenient time to uninstall and remove the unit from your wall.

• 3.
  Pack Your Accessories

  Ensure all smart accessories and components are gathered and placed in their original packaging to prevent damage during transit.

• 4.
  Refund Processing

  Once our warehouse receives and inspects the equipment, your refund will be processed back to your original payment method within 7-10 business days.